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A little help.
Back to creating.

Help with libraries, TYDE, software and your purchases. Contact me if you’re stuck.

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Use your checkout email to receive a one-time sign-in link.

Frequently asked questions

Libraries & TYDE

I bought a library. Where is TYDE?

TYDE is the free sampler that plays the included programs. It is a separate download and is not inside a paid library ZIP. Get the latest TYDE sampler here, then add your library. The free-download email also provides Glass Particles as a separate library.

How do I install a sample library?
  1. Download the library ZIP and extract it completely. Keep the library folder and everything inside it together.
  2. Place that folder in Documents / TYDE Libraries, or beside your other TYDE libraries.
  3. Open the latest TYDE sampler and click Refresh. If you use another location, choose the parent folder containing your libraries in Settings, then refresh.
  4. Select a program from the library. The included installation PDF and keyboard map explain its sounds and playable keys.
My library does not appear, or samples are missing.

Make sure you extracted the ZIP rather than opening a program from inside it. Keep the Samples and Presets folders with the library manifest; moving a program on its own breaks its sample paths. Point TYDE at the parent library folder, click Refresh and load the program again. If the download was interrupted, download a fresh ZIP.

The library loads, but I cannot hear anything.

Try the on-screen keyboard within the highlighted range. Some programs map a different sound to each key and leave the rest silent; check the included keyboard map. Hold the key long enough to hear a rise or sustained sound. In your DAW, check the track’s MIDI input, monitoring and audio output, and make sure the track and master are not muted.

Can I use the libraries without TYDE or on a Mac?

The included WAVs work in compatible DAWs and samplers on any platform. The TYDE programs need TYDE, which is a free download for Windows 10 / 11 (64-bit) and macOS (Apple Silicon and Intel). Other samplers can load the WAVs but do not automatically reproduce the TYDE program settings.

Purchases & downloads

Where are my downloads and confirmation email?

After payment, use with the same email address you used at checkout. You do not need a password. Check your spam folder if the email is missing, and use the most recent sign-in link. If it has expired, request a new one.

If a completed purchase is missing, send me the product name, checkout email and order reference using the form.

Does my library need a license key?

Sample libraries do not need an activation key. Extract the files and load them in TYDE or use the WAVs directly. Software that needs a key, such as Themis Audio Player, includes it with your purchase details.

What do I receive when I buy a bundle?

You receive individual downloads for the libraries named on the bundle page. Each library has its own ZIP and installation guide. TYDE remains a separate free download. Bundle membership is fixed; newer releases are included only if the offer explicitly lists them.

My ZIP will not open, or the download stopped.

Wait for the download to finish before extracting it, and check that you have enough free space for both the ZIP and its extracted files. Large libraries can take a while. If the ZIP is incomplete, remove that incomplete copy and download it again from your purchases. Request a fresh sign-in link if access has expired.

Can I use these sounds in commercial music?

Yes. The store’s Sample Library License permits personal and commercial music productions. Sample redistribution and resale are prohibited. Read the sample license for the full terms.

Audio software

Where can I find help with Themis Audio Player?

Themis is a standalone application for Windows 10 / 11 (64-bit) and macOS for comparing mixes; it does not run as a DAW plugin. Its product page covers features, formats and keyboard shortcuts. For an installation or activation problem, choose Themis in the contact form and describe what happens.

Send me a message

Still need a hand? Your message comes directly to me, Alex.

Include your operating system, DAW and any error message. For a purchase issue, add your order reference.

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Prefer email? alex@alexpfeffer.com