Terms of Sale and Software License

Allgemeine Geschäftsbedingungen · For purchases from the alex pfeffer store

Last updated: 11 September 2026

1. Scope and provider

These terms apply to all purchases made through the alex pfeffer store at https://store.alexpfeffer.com (the "Store"). The Store is operated by:

Alex PfefferBuchwaldstieg 1022149 HamburgGermany

Email: alex@alexpfeffer.com

A "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 BGB). A "business customer" is a natural or legal person acting in the exercise of their trade, business or profession (Section 14 BGB). Unless stated otherwise, these terms apply to both.

2. Products

The Store sells downloadable software for Windows, currently the AB Player application, and may add further digital products such as virtual instruments, audio effects and sample libraries. Each product page states what the product does, which operating system and version it supports, and which file formats it accepts.

Products are delivered as digital content. No physical media is shipped. Screenshots and descriptions show the product version indicated on the product page; later versions may differ in appearance.

3. How a contract is concluded

The presentation of products in the Store is not a binding offer. It is an invitation to you to place an order.

By clicking the order button at the end of the checkout process (labelled "Buy now" or similar), you submit a binding offer to buy the products in your cart. Before you click it, you can review and correct your entries. We confirm receipt of your order by email immediately.

The contract is concluded when we send you an order confirmation containing your download access by email, at the latest when the download is made available to you.

The contract language is English. We store the text of the contract and send it to you together with these terms in the order confirmation. You can also read the current terms at any time on this page.

4. Prices and payment

All prices are shown in euro. For consumers in the European Union, prices include the value added tax applicable in your country, which is calculated at checkout from your billing address. For customers outside the EU, local taxes or duties may apply and are your responsibility unless collected at checkout.

The payment methods available to you are shown at checkout. Payment is due when the order is placed. Payment details are entered directly with our payment service provider and are not stored by us; the provider is named at checkout and in our privacy policy.

5. Delivery and download access

After successful payment we send an order confirmation to the email address you provided, containing access to your download. You can retrieve your purchases at any time through the "Get my downloads" function of the Store by entering your email address and the verification code we send to it.

Please keep a personal backup of downloaded files. We provide download access for as long as the Store exists, but we cannot guarantee availability indefinitely. If a product is discontinued, we will make the last released version available for at least twelve months after the announcement.

6. Software license

Upon full payment, Alex Pfeffer grants you a non-exclusive, perpetual license to install and use the purchased software on the computers you personally use, for your own private or professional audio work, including commercial productions you create with it.

You may make backup copies for your own use. You may transfer your license as a whole to another person, provided that you delete all your copies, stop using the software, and the recipient accepts these terms. Beyond that, you may not sell, rent, lend, sublicense or otherwise make the software available to third parties.

You may not decompile, reverse engineer or modify the software except to the extent that Sections 69d and 69e UrhG (German Copyright Act) expressly permit it. You may not remove copyright notices or circumvent technical protection measures.

The software remains the intellectual property of the provider. Session files and audio files you create or process with the software are yours.

7. Updates

For consumers, we provide the updates that are necessary to keep the software in conformity with the contract, including security updates, for the period you can reasonably expect given the type and purpose of the product (Section 327f BGB). We inform you about such updates by email or on the product page. If you do not install an update we have provided and explained, we are not liable for defects that result solely from the missing update.

Updates that add new features, and new major versions, may be offered at our discretion and may be subject to a separate charge. Your purchased version remains usable under this license.

8. Right of withdrawal for consumers

Consumers have the following statutory right of withdrawal. Note the paragraph on premature expiry: because you receive digital content immediately, your right of withdrawal expires as soon as the download begins with your express consent.

Withdrawal instructions

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Alex Pfeffer, Buchwaldstieg 10, 22149 Hamburg, Germany, email alex@alexpfeffer.com) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Premature expiry of the right of withdrawal: In the case of a contract for the supply of digital content which is not supplied on a tangible medium, the right of withdrawal expires if we have begun performance of the contract after you have expressly consented to us beginning performance before the end of the withdrawal period and you have acknowledged that you thereby lose your right of withdrawal (Section 356 (5) BGB). You give this consent by ticking the corresponding box at checkout.

9. Warranty

The statutory warranty rights apply. For consumers, the rules for digital products in Sections 327 et seq. BGB apply, including our obligation to provide the software free of defects and to provide the updates described above. If the software is defective, you can demand that we bring it into conformity; if that fails, is refused or is unreasonable, you can reduce the price or terminate the contract.

For business customers, the limitation period for warranty claims is one year from delivery. This shortening does not apply to claims for damages that fall under Section 10 or to defects we fraudulently concealed.

Measurements displayed by the software, such as loudness, true peak and spectrum readings, are provided to support your own listening decisions. They are not certified measuring instruments and do not constitute a guarantee that a file complies with any broadcast or delivery specification.

10. Liability

We are liable without limitation for damages caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act, and to the extent we have given a guarantee.

In cases of slight negligence, we are liable only for the breach of an essential contractual obligation, that is, an obligation whose fulfilment makes the proper performance of the contract possible at all and on whose fulfilment you may regularly rely. In that case, our liability is limited to the damage that is foreseeable and typical for this kind of contract.

Any further liability is excluded. This does not affect the statutory rights of consumers.

Please keep backups of your audio files and sessions. The software does not modify your source audio files, but we cannot be responsible for data loss caused by other software, hardware failure or user error.

11. Applicable law and place of jurisdiction

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with your habitual residence in another country, you additionally enjoy the protection of the mandatory provisions of the law of that country.

For business customers, the exclusive place of jurisdiction for all disputes arising from this contract is Hamburg, Germany.

12. Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 VSBG). If you have a problem with your purchase, please contact us by email first; we will try to find a solution directly with you.

13. Final provisions

Should individual provisions of these terms be or become invalid, the validity of the remaining provisions is not affected. Changes to these terms apply only to purchases made after the change; the terms in force at the time of your order apply to that order.

Questions about these terms: alex@alexpfeffer.com